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About Us
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Promptus Communications Inc.
("Promptus") was founded in the USA in 1988 and opened its first office
in Asia in 1995. Historically the company specialized in the design,
manufacture, distribution and support of information security and
network access products. These products served many applications
including encryption, inverse-multiplexing in ISDN environments,
bandwidth management and switching.
Today, Promptus is an international value added distribution, services
and support company specializing in high speed access, security and
conferencing solutions for a broad range of technologies including
ISDN, IP, Frame relay, ATM, ADSL, ADSL2+, VoIP and VoDSL. Promptus'
sphere of operations includes North America, Asia Pacific Hong Kong and
Europe. Research, development and manufacturing of Promptus branded
products continues to be undertaken in the US.
Since formation, the consistently high quality of Promptus products,
people and support has propelled the company to a leadership position
in these technology areas. In conjunction with past and current
partners, over 40,000 systems have been delivered to 10,000 customers.
Moreover, Promptus currently supports over 450 defence and law
enforcement sites with ISDN/IP encryption, ISDN inverse-multiplexers
and switching systems in Asia Pacific, North America and Europe.
Apart from the comprehensive product portfolio, Promptus core strengths
include the technical depth and experience to provide a consultative
approach to understanding and delivering our customer needs. Promptus
provides exceptional levels of support for all products offered.
Markets
Promptus' support capabilities extend around the globe with key
locations in Asia Pacific, Europe and North America. Promptus focuses
on carrier and large enterprise solutions and are equally comfortable
supporting local, regional and global networks. Promptus works with
numerous carriers, government customers and corporations in many
different industries including aerospace and defence, automotive,
pharmaceutical, financial services, consumer products, manufacturing
and oil and gas.
Products and Applications
Network Access Solutions
Promptus' network access product range provides migration paths and
solutions for carriers, service providers and end users wishing to take
advantage of the benefits of IP while protecting their current CPE
investment in analog and digital phones, fax, PABX/Key Systems. It is
widely acknowledged by industry analysts that the world's
communications systems will migrate from traditional circuit-switched
telephony to the convergence of voice, video, and data networks through
IP technology.
The telecommunications industry is moving rapidly in the migration
process as service providers and enterprises are embracing the benefits
of VoIP. The momentum of the migration is increasing as the quality of
solutions improves and the large carriers take more of a leading role
in offering new services that include VoIP. As momentum continues to
grow, Promptus is well positioned as a strong niche player in the
market for VoIP enabling technologies - a market that is forecasted to
grow exponentially over the next 5 years.
A hallmark of the Promptus product portfolio is support for legacy
systems and existing infrastructure over current and future networks
and protocols. This has the effect of extending the life of our
customers existing infrastructure investments while allowing them to
take advantage of the lower cost and higher bandwidth opportunities
offered by new and emerging telecommunications trends. Promptus helps
you avoid, or delay, expensive and potentially disruptive capital
programs.
Promptus offer a comprehensive and exclusive range of high speed
network access products and solutions for both carrier and enterprise
applications including:
. ISDN and ISDN extension/conversion/simulation
. Internet network appliances
. Voice over IP
. Network security
Our partners include Patapsco, Verilink, and Allied Data
Encryption and Security Solutions
Promptus has a long history in delivering security products to
government and large corporations and has proven expertise and
credentials in the implementation of these sometimes complex, secure
environments. As an information security service provider with global
reach, Promptus offers a world-class communications security
infrastructure and the industry's most comprehensive offering of
security services.
Promptus develops, markets and supports a comprehensive family of
telecommunications security solutions that protect and manage the
access, privacy and integrity of information transmitted over
local-area networks (LANs), wide-area networks (WANs), wireless and
public packet-switched networks, in real time and up to gigabit speeds.
We specialize in securing access for on-demand real-time applications
like videoconferencing and voice. Other non-realtime applications for
our products include email, wireless and remote access solutions,
LAN-to-LAN Interconnect, Image Retrieval and Disaster Recovery Backup.
Conferencing Solutions
Promptus has extensive experience in the design, deployment and project
management of audio, web and videoconferencing networks, including the
migration of ISDN-based videoconferencing networks to IP. Promptus has
supplied and delivered a number of secure conferencing solutions to
large corporations and government agencies.
Past and current partners include PictureTel, VTEL, VCON, Polycom and
many others with over 4,000 systems delivered to 1,000 customers.
Distribution
Operating through a network of resellers and systems integrators,
Promptus has built an impressive presence in each of it's markets.
Promptus' primary responsibility as a value added distributor is to
assist and support its dealer base. The company has a dedicated team of
staff that are fully certified and accredited to provide unrivalled
sales and technical support to its reseller network.
Promptus Support
The heart of Promptus' Support Services is the Technical Assistance
Centre which provides a comprehensive suite of services including:
. Implementation
. Project Management
. Configuration Management of sites and the network
. Help desk, Maintenance and Support
. Technical Training
. Rapid Replacement Spares
. Remote diagnostics and configuration support
. Software maintenance
Promptus can provide 24 hour Technical Assistance to our clients should
they require this facility.
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